The ICO has updated its guidance on data subject access requests in line with the Data (Use and Access) Act 2025 to set out that the requirement in relation to searches for documents is to perform a reasonable and proportionate search and to state that where you ask for clarification in relation to a request, the time limit pauses on the day you request clarification and resumes on the day after you receive it. This is referred to as ‘stopping the clock’.
The guidance can be found here.
The Court of Appeal has upheld the ICO’s appeal in the case of DSG Retail Limited v Information Commissioner’s Office...
The ICO has finalised its data protection complaints guidance ahead of the new Data (Use and Access) Act 2025 complaints...
On 24 February 2026, the ICO confirmed a fine against Reddit Inc (Reddit) for £14.47 million for failures in processing...
The Digital Omnibus announced by the EU Commission aims to help harmonise and simplify the EU digital regulatory framework. In...
On 18 February 2026, the EDPB published its report on the Coordinated Enforcement Framework (CEF) on the right to erasure....
Earlier this month, the EDPB adopted its 2026-2027 work programme which is part of its broader strategy for 2024-2027. In...
Speaks for itself through collaboration with leading global brands such as…
Sector specialisms and in-depth experience
Client retention rate and long lasting relationships
Learners who complete our data protection training each year
“If you’re looking for trustworthy, pragmatic and diligent legal advisors, say Hello(to)DPO! The team has been a great support to Skyscanner on a broad range of privacy and data protection matters, whether advising at a compliance level or on more acute legal issues. You’ll enjoy considerate, timely and helpful advice, provided by professionals with whom it’s a delight to work.”
Gemma Witham
Director of Legal (Privacy), Group Privacy Officer, Sykscanner Limited
“We have been working with HelloDPO for several years now and I have always found them to be friendly, approachable and above all professional in their approach. I would have no hesitation in recommending them.”
Serena May
Director, Southern HR Ltd
“We have worked with Jenai, Alison and the HelloDPO team for over 5 years as our DPO and have found their advice and support invaluable. They are pragmatic and flexible in the advice they provide, and assist in making data protection compliance apply in a corporate environment. Working with them is like having additional members of our team, and the relationship has flourished over time.”
Craig Saunders
Head of International Privacy, Aetna Global Benefits (UK) Ltd
“The team (Jenai and Lisa) provided DPO services and compliance support to our business for over a year, during which they consistently delivered high quality advice and excellent client service. The demands of the hospitality industry are high and HelloDPO adapted to this quickly and seamlessly – they are responsive, knowledgeable, and pragmatic. They are also a pleasure to work with.”
Frasers Hospitality (UK) Ltd
“We have been working with HelloDPO for nearly a year. The team have been great to work with, highly professional and flexible. Most importantly, they have given clear advice and guidance in what is a very complex area. Well done and we look forward to continuing working with you!”
Ruth Hidalgo
Director, Chartered Accountants Worldwide
“The HelloDPO team have led us patiently through the intricacies of GDPR over the years, helping us to navigate a careful path to ensure understanding of the rules and therefore compliance with them. HelloDPO are a pleasure to work with and I’d have no hesitation in recommending them to others looking for good, commercial advice in this complex area.”
Sanjay Patel
Finance Director, Cadogan Group Limited
“We have recently engaged HelloDPO and the team, led by Jenai, has been responsive, practical and generally very helpful when dealing with our data protection queries. We look forward to what’s on track to becoming a great working relationship!”
Federica Cozzani
Senior Legal Counsel, Compre Group
“Jenai and Emma are amazing to deal with. They strike the right balance between understanding the business needs while doing it’s fiduciary duty to ensure we are on the right track from a legal, ethical and moral perspective. Working with HelloDPO’s guidance over the past 2 years has enabled X-Mode (now known as Outlogic) to be able to navigate complex and at times uncertain waters with GDPR in a strategic and ethical manner.”
Joshua Anton
CEO, Outlogic
“A great bespoke service, delivered flexibly by absolute experts in a friendly, collaborative and accessible way. I cannot recommend more highly!”
Clare Russell
Interim Head of Legal, Vue UK and Ireland
“HelloDPO have been brilliant at getting our data compliance into shape. We have come such a long way in our ways of working and they are always on hand to help when we have complicated or urgent issues – they have simply become part of the team.”
Josh Towb
Head of Business Transformation, Jigsaw
“The HelloDPO team have provided Channel 4 with a wide range of data protection advice over the years. Alison is always delightful to work with, and her advice is pragmatic and set within a commercial context, which is particularly helpful. HelloDPO runs regular DP Confessionals, which provide our team with a valuable wider industry view and a sense of issues which other organisations are struggling with, and the ways in which they are approaching them.”
Rebecca Miller
Channel 4
Book a free 30 min discovery call with our expert team and we’ll advise how we can help.
